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|Pricing and Billing|
|Do I have to pay sales tax?|
|If your order is being shipped to a province with provincial tax or HST or GST, you will have to pay sales tax accordingly.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
For most small items, your credit card will be charged soon after you submit the order.
Custom work is prepaid and non-refundable e.g. custom printing, and equipment such as rubber skins.
For orders with multiple items, heavy or large equipment, online shipping estimates may unfortunately be wrong. When your order is complete and packaged, we will notify you of the actual shipping charges, and wait for your approval before charging your card.