How do I return an item?
Your Satisfaction is Guaranteed
If you aren't satisfied with a product, you can return new and unused merchandise in its original packaging within 30 days of shipment for a credit, a refund, or exchange for a replacement product. After this date, manufacturers' warranty applies. The customer is responsible for all shipping charges, customs, duties, and taxes. See instructions below.
Custom Products Are Final Sale
Custom equipment such as rubber skins are final sale and not refundable. Please ensure that you send us exact dimensions.
Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery. Please email us in case of damaged or lost shipments.
Important Information On Returns
Return an unsatisfactory product within 30 days of shipment for a credit, a refund, or exchange for a replacement product. Regular shipping charges apply on all returns.
A return authorization is required for all returns. All merchandise returned to Hunter's Heart must be in as-new condition and in the original packaging with all warranty cards, tags, manuals, and accessories.
· Items to be returned must be unused and in their original packaging. Items showing cuts or tooth marks will not be replaced and we will not issue a refund or credit.
1) Request a Return Authorization
Email us and explain the problem. Or you can phone (403) 207-4441. If we are out of the office, please leave a detailed message in our confidential voicemail. We'll send you a Return Authorization number.
Don't forget to tell us how to reach you. If you only give your email address and your email isn't working, we will not be able to respond.
2) Write Your Return Authorization Number on Your Receipt
Write your Return Authorization number on the receipt along with the reason for the return and what action you would like us to take (refund, credit, or replacement). If you don't have your sales receipt, please write a detailed note with your name, address, daytime telephone number, email address, the reason for the return, and what action you would like us to take.
3) Pack the Product
All products must be returned in as-new condition in the original manufacturer packaging.
4) Ship the Product Back to Us
We advise that you ship the product back to us via a traceable delivery service such as USPS registered mail, UPS, etc. Hunter's Heart will not be responsible for items lost in transit to our center or items without a Proof-of-Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a lost shipment until a credit has been issued or a replacement product has been shipped. Ship returned goods to:
Hunter's Heart - Returns
80 Appleside Close SE Calgary, AB, Canada T2A T78
5) Receive Your Refund, Credit, or Replacement
If you request a refund, the refund will be made based on the original method of payment. If you paid with a credit card, we will credit the card that was used for your original purchase. We will email to confirm when we have received your return. You may need to log on again to accept the transaction. Once we have notified you, please allow 7-10 business days for the credit to appear on your account. If you have requested a credit, we will send you a gift certificate within 4 business days. If you have requested a replacement, normal service and shipping times apply.